Have any questions? Find answers here.
Browse through our frequently asked questions to get the answers you need.
What is the return policy?
1. Eligibility for Returns
- Standard Products: Returns are accepted within 30 days of receiving your order. The item must be unworn, unwashed, and in its original packaging with all tags attached.
- Custom Orders: Due to the personalized nature of custom designs, these items are non-refundable and non-exchangeable, except in cases of manufacturing defects or printing errors.
2. Return Conditions
- Items showing signs of wear, damage, or alterations will not be accepted.
- All returns must include proof of purchase (order confirmation or receipt).
3. Return Process
- Contact us at support@veronox.com or through our website with your order details and reason for return.
- Once approved, you’ll receive return instructions.
- Ship the item(s) back to us at your own cost. We recommend using a trackable shipping service to ensure the return reaches us.
What are the shipping options?
At Veronox, we keep things simple:
- Shipping Option: Standard Shipping
- Cost: Free on all orders!
- Delivery Time: 5-7 business days after processing.
- Tracking: Yes, you’ll receive a tracking number once your order is shipped.
We aim to process and ship your orders within 1-2 business days. If you have any questions about your shipment, feel free to contact us at support@veronox.com.
When will I receive my order?
At Veronox, we strive to deliver your order as quickly as possible. Here’s what to expect:
Order Processing Time:
- Orders are processed within 1-2 business days after purchase.
Shipping Time:
- Once shipped, your order will arrive within 5-7 business days.
Example Timeline:
If you place your order on Monday:
- Processing: Monday-Tuesday
- Shipping: Wednesday-Monday
- Estimated Delivery: By the following Monday or Tuesday.
You’ll receive a tracking number via email as soon as your order ships so you can monitor its progress!
If you have further questions about your order, contact us at support@veronox.com.
Do you have a loyalty program?
Yes! At Veronox, we love to reward our customers. Every time you shop with us, you’ll receive a thank-you letter in your order, which includes a coupon of up to 10% off for your next purchase.
For even more exclusive discounts, follow us on Facebook and Instagram to stay updated on our latest offers and promotions!
